Returns and Exchanges
Key Information
- 30 day return policy
- Processed within 10 business days
- No restocking fee
How do I return an item?
You may request a refund or an exchange on any item purchased via our website within 30 days from the date of delivery. We can replace any parts if required or discuss other reasonable and suitable alternatives to resolve any problems you may have.
Please ensure your item is returned to us:
- In its original packaging
- Unused
- Unassembled
- In a saleable condition
Please note: Furniture cannot be returned once it has been assembled. (This does not include faulty items)
All products purchased must meet the above criteria for them to be eligible for a refund or an exchange.
Items may be returned to us directly to the postal address below.
Return Postal Address:
UK Home Hub Ltd, Unit C2 Armston Farm, Broughton Road, Cosby, Leicester, Leicestershire, United Kingdom, LE9 1RD
RMA Return Number - Order Number
You can also request for a collection to be made by one of our recommended courier companies (directions for this service can be given by our customer service team). However please note that any collection made via this service will incur a courier charge.
How can I request a refund/ exchange or replacement part?
To request a replacement part, refund, or an exchange, please email our support team at:
Within your e-mail, please include the following information for us to process your request:
- Order Number
- Postal code
- Reason/s for your Part Request, Exchange, or Refund.
If you encounter any difficulties processing your request then please feel free to contact our Customer Service Team on 0116 3191441 and we will be happy to help you.
When will I receiving a refund for my returned item/s?
A full refund of the product cost will be issued once your item has been returned to us and we are completely satisfied with the quality control check.
Refunds will be credited to the original payment method and may take up to 14 working days due to varying processing times between payment providers.
If the item does not pass the quality control check then there may be deductions from the returned payment if the returned item has been packaged incorrectly, damaged upon its return, or if it is in an unsellable condition.
What can I do if I have a faulty item?
If your item is faulty, please contact our customer services team immediately on:
Our team will arrange to replace any necessary parts or items in full. If necessary, we may arrange a collection which will be carried out by our recommended courier companies, you will not incur any charges for this service.
What should I do if my order has been lost in transit?
In the unlikely event that your items have not been received within 10 days of receiving the tracking link, please get in touch and our team will be happy to look into this.
How do I cancel an order?
You can return your order up to 30 days after receiving your item.
However, if your reason for wishing to cancel is that you have changed your mind or do not like or no longer need the product then you must ensure the item is in a sellable condition. For example, the item must be in its original packaging, unopened and unused.
All courier costs incurred will be deducted and are non-refundable and this will be shown upon its return request.
