Privacy Policy

UK Home Hub Ltd Privacy Policy

 

Our contact details:

  • Name: UK Home Hub Ltd
  • Address: Unit C2 Armston Farm, Broughton Road, Cosby, Leicestershire, Leicester, LE9 1RD
  • Phone Number: 0116 319 1441
  • E-mail: hello@homehubuk.com

 

What type of personal information do we collect?

Currently, we process and collect the below information:

  • Personal identifiers, contact information, and characteristics (for example, full name, address, email address)
  • Technical information, including the Internet protocol (IP) address which is used to connect your computer to the Internet, including your login information, browser type, and version, the time zone setting, browser plug-in types and versions, platform, and operating system.
  • Information regarding your visit, including the full Uniform Resource Locators (URL), clickstream to, through, and from our website (including the date and time), products that you viewed or searched for, page response times, download errors, page interaction information (such as scrolling, clicks, and mouse-overs), length of visits to certain pages methods used to browse away from the page, and any phone number used to call our customer service number.
  • If you consent to receive e-mail marketing communications, we will use the following information to communicate with you on a regular basis:

First Name 
Last Name 
Email Address 

Your information will be passed and stored by Shopify for email marketing purposes only. Shopify will not use or share your personal information.

 

How do we get personal information and why do we have it?

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To administer our site and for internal operations, this includes troubleshooting, testing, data analysis, research, survey purposes and statistics.
  • To improve our site to ensure that content is presented in the most effective way for you and your computer.
  • To allow you to participate in interactive features of the service; when you choose to do so; in order for us to keep our website safe and secure for you.
  • To understand and manage the effectiveness of the advertising we serve to you and others, and ensure we deliver relevant advertising to the consumer.
  • To give recommendations to you and other users of our website about goods or services that we believe may interest you.

 

What Information do we receive from other sources?

We will combine the information you have given us, the information given to us together with the information that has been collected by us. We use this information and we combine information for the purposes that are outlined above (depending on the information that we receive).

 

How do we store your personal information?

We securely store your information. Due to the nature of our products, we keep your personal contact information and details of your order history indefinitely. We do this for legal reasons, for example, if a product was to be recalled.

We will dispose of your information if requested by you. 

All of the information that you have provided to us is stored on our secure servers including any payment transactions will be encrypted using SSL technology. Where we have given you or chosen a password that enables you to access certain parts of our site, you the consumer are therefore responsible for keeping this password confidential. Therefore we ask that you do not share the password with anyone.

Unfortunately, the transmission of information via the Internet is not 100% completely secure. Although we will always try our best to protect your personal data, we cannot unfortunately guarantee the security of the data transmitted to our site; any transmission is at your own risk. Once your information is received, we use strict procedures and security measures to prevent unauthorized access.

 

What are your Data Protection Rights?

Under the UK Data Protection Act 2018, which is the UK’s implementation of the EU’s General Data Protection Regulation (GDPR), your rights include:

  • Your right of access - You have the right to ask for copies of your personal information.
  • Your right to rectification - You have the right to ask that we change the personal information you think is inaccurate and that we complete information that you believe is incomplete.
  • Your right to erasure - In certain circumstances, you have the right to request that we erase your personal information.
  • Your right to restriction of processing - In certain circumstances, you have the right to request that we restrict the processing of personal information. 
  • Your right to object to processing - In certain circumstances, you have the right to object to the processing of your personal information.
  • Your right to data portability - Your right to ask for the transfer of the personal information you gave us to another organization, or to yourself, in certain circumstances.

     

    If you wish to make a request, please contact us on the below information:

    UK Home Hub Ltd, Unit C2 Armston Farm, Broughton Road, Cosby, Leicestershire, Leicester, LE9 1RD or by emailing at hello@homehubuk.com or by phone at 0116 3191441

    You are not required to pay any charges for exercising your rights. If you make a request, please expect a response within one month.

     

    Will we disclose your personal information to third parties?

    If Home Hub Ltd were to sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or the buyer of such business or assets.

    If UK Home Hub Ltd, or substantially all its assets are acquired by a third party, in which case personal data held about its customers will be one of the transferred assets.

    If we were to be under a duty to disclose or share your personal data in order to comply with a legal obligation, or in order to enforce or apply our terms of use and other agreements; or protect the rights, the property, or the safety of UK Home Hub Ltd, our customers, or others. Including the exchanging of information with other companies and organizations for the sole purpose of fraud protection and/or  credit risk reduction.

     

    How do I make a complaint?

    If you have any concerns about our use of your personal information, you can make a complaint to us at:

    UK Home Hub Ltd,

    Unit C2 Armston Farm,

    Broughton Road,

    Cosby,

    Leicestershire,

    Leicester,

    LE9 1RD

     

    You can also complain to the ICO if you are unhappy with how we have used your data:

    Information Commissioner’s Office 

    Wycliffe House 

    Water Lane 

    Wilmslow 

    Cheshire 

    SK9 5AF 

    Helpline number: 0303 123 1113 

    ICO website: https://www.ico.org.uk

     

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